24/7 Concierge Service – Personal support for your trip

18 reviews


  • Personalised support service in English and French available 24/7

  • Asking any type of question before or during your trip

  • Detailed and valuable advice from an expert of the destination

  • The freedom to organise your trip with the assurance of making the right choices

Essential info*

  • Electronic booking voucher accepted

  • English
  • French

* All details will be sent to you upon reservation


Enjoy personalized support throughout your vacation with this concierge service.

An expert specializing in your destination will be assigned to you for the duration of your trip. The specialist will even be available before your arrival to help you organize your activities, advise you on how to prepare for the destination and even guide you in choosing an itinerary.

Once you arrive, you can call your concierge for several services: advice on finding the best restaurants, reserving a table, shopping advice (specialized boutiques, souvenirs, etc.), advice on food delivery, transportation bookings (not including plane tickets), nanny services, meeting the locals, etc.

Make the most of the support from a real travel specialist, all while having the freedom to organize and enjoy your trip as you like!

Good to know

  • Availability: you will be asked to indicate a provisional date to book this service. You can simply choose today’s date. The service will be available starting from your booking date until the end of your trip (please note: if your trip is longer than 30 days, the service will no longer be available as of the 31st day)
  • Languages : French or English
  • This service is not limited to a particular destination. If you visit several cities during your trip (ex. a road trip), the service will be available in each visited city
  • Upon booking, your adviser will contact you to answer all your questions. You will get a number for contacting the concierge at any moment
  • In order to fully enjoy this service, download the Whatsapp application on your mobile device (available for free on the downloading platforms “App Store” and “Google Play”). You can communicate for free via Whatsapp calling or the “chat” (with the use of an internet connection)
  • If you do not wish to use the Whatsapp application, a classic telephone number will also be provided. It will be charged at local rates for calls made within France and at international rates for calls made from any other country
  • This service uses a network of hundreds of concierges throughout the world. Each destination specialist has detailed information, including his or her own personal experiences, to give you a quick and precise response to any request or question
  • Your adviser can respond to any legal request, outside of cancelling or modifying a flight or accommodation booking
  • This assistance service is not a substitute for medical or repatriation services. In the case of an accident, it is recommended that you consult your insurance company
Cancellation Terms & Conditions
This activity cannot be cancelled, modified or refunded.

Price includes

  • 24/7 personal support service starting from your booking date up to the end of your trip

Not included

  • International calls and messages not made through the Whatsapp application

Customer reviews

18 reviews
  • Un ambassadeur local. What Else? Pour un premier séjour avec les enfants sur Dubai, ce service fut précieux ! Trouver une nounou avec qualification, faire du ski, quelques conseils de shopping,... ils sont à votre écoute et Sophie est juste géniale ! Très bonne prestation que je recommande à 100 % des personnes.
    Christine S.
    Oct 12, 2017
  • de bons conseils pendant le séjour, mais quelques fois des réponses un peu tardives, dommage. Mais vu le prix pas très élevé, je recommande quand même ce service qui peut être utile
    laurent S.
    Sep 24, 2017
  • Très bonne prestation.je recommande à 100 % des personnes à votre écoute au moindre soucis, pour vos réservations, pour des traductions.il passe les appels à votre place s'arrange pour que vous passiez un séjour incroyable
    Sep 22, 2017

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